
Name the frustration, not the product. “Tripping over backpacks in the hallway” leads to hooks at kid height and a bench, while “buy a fancy cabinet” might block vents and doors. Describe users, frequency, and cleanup, then design backward from those realities.

Scan walls for studs, wiring, and plumbing using a reliable detector and logic: bathrooms share stacks, lights share circuits. Photograph shutoff valves and breaker labels. In older homes, expect lath, plaster, lead paint, or asbestos; plan safer methods or call certified help before cutting.

Set a maximum spend, a weekend stop time, and a rollback plan if surprise rot or wiring appears. Pre-stage patch materials, caps, and covers. Agree on a “pause and reassess” rule that favors safety, daylight, and calm rather than stubborn finishing.